Conflict Management

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This course is very flexible and allows for tailoring to specific environments or client needs. It is delivered in a variety of forms consisting of 4 hour programmes, 1 day programmes or 2 day programmes. We understand that risks differ from business to business and that time is often of the essence, so our courses have been designed accordingly.

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The management of conflict in the working environment is paramount, customer or public facing staff experience varying degrees of aggression sometimes on a daily basis, our courses provide you with a realistic approach to manage conflict effectively, de-escalating conflict in order to control the outcome.

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All modules provide learners with ability to dynamically assess situations, environment and people to ensure that they are favourably positioned to mitigate the risk.

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Our approach differs to other professionals, if you want to know more about Outcome Control Training, visit our About Us Page.

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